The Nitty Gritty web store and its subdivisions is operated by Rådmania Förvaltning AB / org.nr 556099-4898 /. The terms and conditions below regulate the use of the Nitty Gritty web store localized on web address www.nittygrittystore.com. The terms and conditions below also regulate the sales carried out on the Nitty Gritty web store localized on web address www.nittygrittystore.com
The personal information you forward to Nitty Gritty will only be used in order to fulfill the undertakings Nitty Gritty has and to assure you the best service. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from Nitty Gritty, please send an email to [email protected]
Security for the safety of your personal information, Nitty Gritty uses SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.
You may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.
Nitty Gritty's ambition is for the website to always be up and running, however Nitty Gritty cannot guarantee this. When we have received your order, you will receive an automatic e-mail confirming that you placed an order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order or any obvious inconsistency in pricing. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the Nitty Gritty store can differ from their actual colors. Nitty Gritty cannot be held responsible for any such discrepancy.
All prices in the Nitty Gritty web store are stated in SEK and EUR. The price of each product is stated excluding shipping costs but including Swedish VAT.
Nitty Gritty accepts payment by VISA / Mastercard / American Express and some local cards where available. The full payment is charged when the package is dispatched. Credit card payment is made with our partners Adyen internationally and DIBS in Sweden. All transactions are encrypted and 100% secure. We also accept and promote PayPal for the security they provide for both parts in a transaction. Nitty Gritty reserves the right to hold all orders for two business days to ensure a safe payment transaction.
Shipping is free for all orders over 4500 SEK / 500 EUR, for orders below shipping charges are added.
Sweden: 70 SEK
Europe: 11 EUR
North America: 15 EUR
Rest of World: 25 EUR
We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaigns for free deliveries will be activated on your order on the payment page.
Tax Free (Non EU Customers)
All our prices include 25% VAT (Swedish tax). Customers outside of the European Union, can shop tax free and will not be charged for any tax. This is to assist customers to any pending import duties that might accompany the shipment.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country
Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.
All international orders are shipped via FedEx International Economy and Budbee where available, national orders are shipped via Budbee or DB Schenker.
Estimated delivery times are 2-5 days within Sweden and Europe, and 4-10 days for the rest of the world.
Orders are shipped weekdays Monday - Friday, orders placed during the weekend will be processed the following weekday.
Nitty Gritty store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR or SEK into any other currency.
Nitty Gritty will not pay shipping costs for uncollected packages.
Returns and Refunds
You are entitled to return your order within 14 days of receiving it. You must return the purchased products to the Nitty Gritty web store in perfect condition. The products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. For hygiene reasons underwear, pierced jewellery and skincare products cannot be returned. Nitty Gritty will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility.
The cost of the merchandise along with original shipping cost and any additional costs at the moment of purchase will be refunded if all demands are met. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Nitty Gritty receives the returned products. The refund will be made through the payment method you used for the order in question. Additional duties, taxes or any additional charge you may have will not be refunded by Nitty Gritty. Refunds are not valid with Magazines and Books.
Please note we are unable to offer exchanges.
In case of returns, please fill in the returns form and send the item to the following address to ensure correct delivery:
Customer Service Contact Information
If you have any questions please contact the customer service at [email protected]
The office is staffed Monday to Friday 10.00-17.00 CET.
Order Confirmations are sent out automatically as an order is placed, and is regarded as a confirmation that an order has been placed, Nitty Gritty reserves against changes in stock levels and prices as a result of technical difficulties. As the order is processed and shipped a shipping confirmation is sent out confirming the purchase.
Feedback and Complaints Policy
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution
Last updated August 2020