Terms & Conditions

The Nitty Gritty web store and its subdivisions is operated by Rådmania Förvaltning AB / org.nr 556099-4898 /. 
The terms and conditions below regulate the use of the Nitty Gritty web store localized on web address www.nittygrittystore.com. The terms and conditions below also regulate the sales carried out on the Nitty Gritty web store localized on web address www.nittygrittystore.com

PRIVACY

The personal information you forward to Nitty Gritty will only be used in order to fulfill the undertakings Nitty Gritty have and to assure you the best service. Nitty Gritty will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
 If you wish to end your subscription of information from Nitty Gritty, please send an email to store@nittygrittystore.com.

SECURITY

Security for the safety of your personal information, Nitty Gritty uses SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

COOKIES

Pieces of information transferred to your computer’s hard disk from a website are known as cookies. They allow our Website to store information about your browsing patterns, making the Website more useful to you. Many major sites use cookies: in fact, they are commonly used throughout the Internet to offer personalised services. Most browsers are automatically set to accept cookies. Each time you use our Website, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the Website to help personalise your experience.

You may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.

DISCLAIMER

Nitty Gritty's ambition is for the website to always be up and running, however Nitty Gritty cannot guarantee this. When we have received your order, you will receive an automatic e-mail confirming that you placed an order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order or any obvious inconsistency in pricing. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
Due to the color settings of your computer, the colors of the products shown in the pictures in the Nitty Gritty store can differ from their actual colors. Nitty Gritty cannot be held responsible for any such discrepancy.

PRICES

All prices in the Nitty Gritty web store are stated in SEK and EUR. The price of each product is stated excluding shipping costs but including Swedish VAT. 


PAYMENT

Nitty Gritty accepts payment by VISA / Mastercard / American Express and some local cards where available. The full payment is charged when the package is dispatched. Credit card payment is made with our partners Adyen internationally and DIBS in Sweden. All transactions are encrypted and 100% secure. We also accept and promote PayPal for the security they provide for both parts in a transaction. Nitty Gritty reserves the right to hold all orders for two business days to ensure a safe payment transaction.

Klarna Payments are only available for our Swedish customers at this point.

SHIPPING CHARGES

Shipping is free for all orders over 4500 SEK / 500 EUR, for orders below shipping charges are added.
Europe: 11 Euro
North America: 16 Euro
Rest of World: 24 Euro
We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaigns for free deliveries will be activated on your order on the payment page.

TAX FREE (NON EU CUSTOMERS)

All our prices include 20% VAT (Swedish tax). Customers outside of the European Union, can shop tax free and will not be charged for any tax. This is to assist customers to any pending import duties that might accompany the shipment.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country
Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

DELIVERY

All international orders are shipped via FedEx International Economy, national orders are shipped via DB Schenker.
Estimated delivery times are 2-5 days within Sweden and Europe, and 4-10 days for the rest of the world.
Orders are shipped weekdays Monday - Friday, orders placed during the weekend will be processed the following weekday.

CURRENCIES

Nitty Gritty store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR or SEK into any other currency.

UNCOLLECTED PACKAGES

Nitty Gritty will not pay shipping costs for uncollected packages.

EXCHANGES, RETURNS and REFUNDS

If you wish to return or exchange a product, please contact us at store@nittygrittystore.com as soon as possible to reserve another product/size.
During 14 days from the delivery of your package you may request to exchange or return your order. You must return the purchased products to the Nitty Gritty web store in perfect condition. The products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. Nitty Gritty will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility.

The cost of the merchandise along with original shipping cost and any additional costs at the moment of purchase will be refunded if all demands are met. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Nitty Gritty receives the returned products. The refund will be made through the payment method you used for the order in question. Additional duties, taxes or any additional charge you may have will not be refunded by Nitty Gritty. In the case of an exchange, Nitty Gritty store will not add additional charges for shipping of the new items. Please note, Refunds or Exchanges are not valid with Magazines and Books.

During sales, clearances or special promotion we are unable to offer exchanges, but the items can be returned the same way as full priced items.

In case of returns, please fill in the returns form and send the item to the following address to ensure correct delivery:

Nitty Gritty
BOX 17064
10462 Stockholm
Sweden

CUSTOMER SERVICE CONTACT INFORMATION

If you have any questions please contact the customer service at store@nittygrittystore.com
The office is staffed Monday to Friday 10.00-17.00 CET.

ORDER CONFIRMATIONS

Order Confirmations are sent out automatically as an order is placed, and is regarded as a confirmation that an order has been placed, Nitty Gritty reserves against changes in stock levels and prices as a result of technical difficulties. As the order is processed and shipped a shipping confirmation is sent out confirming the purchase.

FEEDBACK and COMPLAINTS POLICY

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution

Last updated April 2018